Last updated: 29 October 2026
1. Subscriptions
Tête-à-Tête offers paid subscription plans. Each paid plan includes a set number of practice sessions and mock exams every 30 days.
- Subscriptions automatically renew at the end of each billing period unless cancelled.
- You can view your current subscription status in your account settings.
- Your paid plan's allowance is available as soon as your subscription starts. A free trial has its own allowance (see Free Trials below).
2. Free Trials
The Standard plan comes with a 7-day free trial in the iPhone and Android apps, then costs £4.99 a month. There is no free trial on the website, and the Plus plan has no free trial.
- The trial becomes a paid subscription automatically when it ends, unless you cancel in your App Store or Google Play settings: on iPhone or iPad at least 24 hours before the trial ends, and on Android before it ends. See How to Cancel below.
- A payment method is needed on your Apple ID or Google account to start the trial.
- The trial includes 16 practice sessions and 2 mock exams. When it ends and your plan starts, your plan's own allowance applies (Standard: 8 practice sessions and 1 mock exam every 30 days).
- Apple and Google decide who is eligible. On the App Store it is one free trial per Apple ID across our subscriptions; on Google Play, eligibility follows the rules of the Google Play offer.
3. Payment Processing
Payments are processed through third-party payment providers:
- iOS App: Payments processed via Apple App Store
- Android App: Payments processed via Google Play
- Web: Payments processed via Stripe
We do not store your payment card details directly. All payment information is handled securely by our payment processors.
4. Cancellation
You may cancel your subscription at any time. After cancellation:
- You keep your paid plan's allowance until the end of your current billing period.
- Your account goes back to your free plan when the billing period ends.
- Your practice history and progress data will be preserved.
How to Cancel
- iOS: Go to Settings → [Your Name] → Subscriptions → Tête-à-Tête → Cancel Subscription
- Android: Go to the Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Tête-à-Tête → Cancel
- Web: Sign in at tete-a-tete.ai, open Subscription from your account menu, then Manage Billing. This opens our payment provider Stripe's billing portal, where you can cancel: that stops the next payment, and you keep your plan until the end of the period you have paid for. You can also email subscriptions@tete-a-tete.ai. To cancel within 14 days of subscribing and get a refund, see Website purchases below.
If You Delete Your Account
- A subscription bought on our website is cancelled straight away, so the rest of the period you have paid for ends then. Deleting your account does not refund it; within 14 days of subscribing you can still ask for a refund (see Website purchases below).
- Deleting your account does not cancel an App Store or Google Play subscription or free trial: it keeps billing until you cancel it in your App Store or Google Play settings (see How to Cancel above).
5. Refunds
Refund policies vary depending on where you made your purchase:
Apple App Store purchases
Refunds for iOS app purchases are handled by Apple. To request a refund:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Select the purchase and request a refund
Apple reviews all refund requests and makes the final decision. See Apple's refund policy for more information.
Google Play purchases
Refunds for Android app purchases are handled through Google Play. Within 48 hours of purchase you can request a refund from Google Play:
- Go to play.google.com and sign in with your Google account
- Click your profile picture → Payments and subscriptions → Budget and order history
- Find the order, click Report a problem and ask for a refund
After 48 hours, Google asks you to contact the developer: email us at subscriptions@tete-a-tete.ai. See Google Play's refund help for more information.
Website purchases
If you subscribe on our website, you can cancel within 14 days of subscribing. Your plan starts straight away because you ask for it to at checkout, so if you cancel within those 14 days we refund what you paid minus the value of what you have used by then, and your plan ends when we refund it. To cancel for a refund, tell us, for example by emailing subscriptions@tete-a-tete.ai; we refund within 14 days of hearing from you.
Cancelling in Manage Billing (see section 4) is not a request for a refund: it only stops the next payment, and you keep your plan until the end of the period you have paid for. If you want a refund as well, tell us within the 14 days.
We work out the value of what you have used from your plan's sessions and mock exams, counting a mock exam as three sessions (it is three exam tasks). Only what you use after subscribing counts. For example, Plus gives 24 sessions and 4 mock exams, which counts as 36 sessions. If you cancel after using 6 sessions and 1 mock exam, you have used 9 of the 36, so we refund three quarters of what you paid.
After those 14 days you can still cancel at any time. Cancelling stops the next payment, and you keep your plan until the end of the period you have paid for.
6. Price Changes
We reserve the right to change subscription prices. If we change prices:
- We will notify you at least 30 days before the change takes effect.
- Price changes will apply to your next billing cycle after the notification period.
- You may cancel your subscription before the new price takes effect.
7. Contact Us
If you have questions about subscriptions, billing, or refunds, please contact us:
Email: subscriptions@tete-a-tete.ai
